{"id":81088,"date":"2026-09-12T04:51:19","date_gmt":"2026-09-12T04:51:19","guid":{"rendered":"https:\/\/www.favjersey.com\/?page_id=81088"},"modified":"2026-10-07T04:54:41","modified_gmt":"2026-10-07T04:54:41","slug":"devuelve","status":"publish","type":"page","link":"https:\/\/www.favjersey.com\/es\/returns\/","title":{"rendered":"Devoluciones y cambios"},"content":{"rendered":"<style>\nbody.page-id-81088 .entry-header { display: none; }\nbody.page-id-81088 .site-content > .col-full { max-width: none; padding-left: 0; padding-right: 0; }\nbody.page-id-81088 #primary,\nbody.page-id-81088 .content-area { float: none; width: 100%; max-width: none; }\nbody.page-id-81088 .site-main,\nbody.page-id-81088 .entry-content { margin: 0; }\nbody.page-id-81088 .woocommerce-breadcrumb { max-width: 1170px; margin: 0 auto; padding-left: 24px; padding-right: 24px; }\n.fjr-policy, .fjr-policy * { box-sizing: border-box; }\n.fjr-policy { --ink: #152033; --muted: #5f6b7a; --navy: #102544; --gold: #d99a22; 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Exchanges<\/span>\n        <h1>Returns, explained clearly.<\/h1>\n        <p>Clear guidance for refunds, size exchanges, and return eligibility.<\/p>\n        <div class=\"fjr-actions\">\n          <a class=\"fjr-button fjr-button-primary\" href=\"#fjr-choose\">Choose your situation<\/a>\n          <a class=\"fjr-button fjr-button-secondary\" href=\"\/es\/contacto\/\">Contact customer service<\/a>\n        <\/div>\n      <\/div>\n      <figure class=\"fjr-hero-media\">\n        <img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.favjersey.com\/wp-content\/uploads\/2026\/09\/returns-concept-a-photo.webp\" alt=\"Folded football jerseys beside a shipping box\" width=\"1983\" height=\"793\" loading=\"eager\">\n      <\/figure>\n    <\/div>\n  <\/section>\n\n  <section class=\"fjr-quick\">\n    <div class=\"fjr-shell fjr-quick-grid\">\n      <div class=\"fjr-quick-item\"><strong>365-day return window<\/strong><span>From the date you receive your parcel.<\/span><\/div>\n      <div class=\"fjr-quick-item\"><strong>Contact us before returning<\/strong><span>We will provide the correct return address.<\/span><\/div>\n      <div class=\"fjr-quick-item\"><strong>Original condition required<\/strong><span>Unworn, unused, unwashed, with tags intact.<\/span><\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fjr-section fjr-situation\" id=\"fjr-choose\">\n    <div class=\"fjr-shell\">\n      <div class=\"fjr-section-head\">\n        <h2>Choose your situation<\/h2>\n        <p>Find the option that matches your issue, then follow the next steps below.<\/p>\n      <\/div>\n      <div class=\"fjr-scenarios\">\n        <article class=\"fjr-card\">\n          <span class=\"fjr-card-icon\">01<\/span>\n          <h3>Return for a refund<\/h3>\n          <p>If you are not 100% satisfied with your purchase, you may return it within 365 days of receiving the parcel. Returned items must be in their original condition, unworn and unused, with all original tags and labels intact. The product must not be washed, worn, or have its plastic packaging removed or damaged.<\/p>\n          <span class=\"fjr-card-note\">Return charges are the customer\u2019s responsibility.<\/span>\n        <\/article>\n        <article class=\"fjr-card\">\n          <span class=\"fjr-card-icon\">02<\/span>\n          <h3>We sent the wrong size<\/h3>\n          <p>If the size you received is different from the size shown in your order, once confirmed, you may keep the original jersey and we will send you the correct size.<\/p>\n          <span class=\"fjr-card-note\">No return of the original jersey is required.<\/span>\n        <\/article>\n        <article class=\"fjr-card\">\n          <span class=\"fjr-card-icon\">03<\/span>\n          <h3>You selected the wrong size<\/h3>\n          <p>You must return the jersey to us. After we receive and inspect it, you must pay the applicable shipping fee for the replacement shipment before we send the jersey in your requested size.<\/p>\n          <span class=\"fjr-card-note\">The jersey must be unwashed and have all original tags fully attached.<\/span>\n        <\/article>\n      <\/div>\n\n      <article class=\"fjr-measurement\" aria-labelledby=\"fjr-measurement-title\">\n        <figure class=\"fjr-measurement-media\">\n          <img loading=\"lazy\" src=\"https:\/\/www.favjersey.com\/wp-content\/uploads\/2026\/10\/fj-returns-jersey-measurement-20261007.webp\" alt=\"Illustration of a navy jersey laid flat with measuring tapes across the chest and beside its length\" width=\"1448\" height=\"1086\" decoding=\"async\">\n          <figcaption>Measurement illustration. Please refer to the size chart for your jersey.<\/figcaption>\n        <\/figure>\n        <div class=\"fjr-measurement-copy\">\n          <span class=\"fjr-card-icon\">04<\/span>\n          <h3 id=\"fjr-measurement-title\">Correct label, incorrect measurements<\/h3>\n          <p>A measurement variation of <strong>1\u20133 cm<\/strong> from the size chart is normal.<\/p>\n          <p>If the size label matches your order but the jersey\u2019s actual measurements differ from the size chart by <strong>more than 3 cm<\/strong>, please contact customer service to confirm the issue and obtain the return address of our local agent.<\/p>\n          <p class=\"fjr-measurement-note\">Once the jersey has been returned to our local agent, we will send you a replacement jersey in a suitable size.<\/p>\n        <\/div>\n      <\/article>\n    <\/div>\n  <\/section>\n\n  <section class=\"fjr-section fjr-process\">\n    <div class=\"fjr-shell\">\n      <div class=\"fjr-section-head\">\n        <h2>How a return works<\/h2>\n        <p>Please do not send an item back before contacting customer service.<\/p>\n      <\/div>\n      <div class=\"fjr-steps\">\n        <article class=\"fjr-step\"><h3>P\u00f3ngase en contacto con nosotros<\/h3><p>Ask customer service for the correct return address.<\/p><\/article>\n        <article class=\"fjr-step\"><h3>Prepare the item<\/h3><p>Keep it unworn, unused and unwashed, with all tags, labels and packaging intact.<\/p><\/article>\n        <article class=\"fjr-step\"><h3>We inspect it<\/h3><p>Your returned item will be inspected when it arrives.<\/p><\/article>\n        <article class=\"fjr-step\"><h3>Refund confirmation<\/h3><p>Refund processing can take up to 14 working days. We will email you when it is complete.<\/p><\/article>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"fjr-section fjr-details\">\n    <div class=\"fjr-shell fjr-details-grid\">\n      <div class=\"fjr-details-copy\">\n        <span class=\"fjr-eyebrow\">Please read<\/span>\n        <h2>Important information<\/h2>\n        <p>These conditions protect customized products and help us process eligible returns accurately.<\/p>\n        <a class=\"fjr-button fjr-button-secondary\" href=\"\/es\/politica-de-reenvio\/\">Read the Resend Policy<\/a>\n      <\/div>\n      <ol class=\"fjr-detail-list\">\n        <li>Jerseys with custom name &amp; number printing, or patches such as armbands, are non-returnable. A refund is permitted only if the garment is faulty, damaged, or wrong.<\/li>\n        <li>Jerseys with custom name &amp; number printing or patches are not eligible for return or resend when the customer selected the wrong size.<\/li>\n        <li>We accept no responsibility after a jersey or short has been printed if a player leaves the team, their team number changes, or a badge changes in the future.<\/li>\n        <li>Delivery charges are non-refundable unless the products are faulty, damaged, or not as described upon delivery.<\/li>\n        <li>FavJersey is not responsible for returns lost in transit or for additional charges incurred.<\/li>\n      <\/ol>\n    <\/div>\n  <\/section>\n\n  <section class=\"fjr-section fjr-support\">\n    <div class=\"fjr-shell\">\n      <div class=\"fjr-cta\">\n        <div><h2>Still not sure what applies?<\/h2><p>Send customer service your order number and a short description of the issue. We will guide you through the correct option.<\/p><\/div>\n        <a class=\"fjr-button\" href=\"\/es\/contacto\/\">Contact customer service<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n<\/div>","protected":false},"excerpt":{"rendered":"<p>A welcoming, photo-led layout that makes every option easy to understand at a glance.<\/p>","protected":false},"author":1,"featured_media":81085,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-81088","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns &amp; Exchanges &#183; FavJersey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.favjersey.com\/es\/devuelve\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns &amp; 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