16/17 FC Koln Home Retro Soccer Jersey

Non-Customized Orders: Shipped within 1 to 3 business days after ordering.

Customized Orders: Processing time is 5 business days.
You will be notified by email when your order has shipped.

Note:

If you haven't received the email, please check your spam folder first.
If your order has not been shipped within 7 business days, please contact customer service.

We ship worldwide and offer a range of delivery options to suit your needs. We utilise a range of couriers including Royal Mail, PostNL, Hermes, Norsk Global, DPD, Deutsche Poste and Hermes.
We offer tracked and express shipping to all countries.
Delivery Time:
Europe: Delivery within 7-15 days (excluding order processing time).
Other Regions: Delivery within 15-30 days (excluding order processing time).

We welcome team and corporate orders and are pleased to be able to offer volume discounts.
We realize that your uniforms speak volumes about your team, which is why your on-field image is our primary concern.
Together with our professional staff of artists, your representative will work with you to create the exact personality and look for your team.
Whether you choose from our collection of house logos, or create your own masterpiece, we will work with you to ensure your team looks as good as they can be.

We currently accept online payments with a number of credit/debit cards and also PayPal.

Howjerseys Shop offers one of the most extensive football shirt printing services that you will find online. Since our formation in 2020, we have handled thousands of different printing styles and printed tens of thousands of orders, making us a premier choice for your football shirt printing needs.

To check the latest information about your order, please visit the "TRACK ORDER" page, or contact our customer service via email or WhatsApp.
If your order's tracking number has not been updated, please do not worry. Due to international shipping reasons, the tracking information will only be updated after your package arrives in your country, clears customs, and is handed over to the local post office.
If the tracking number has not been updated for more than 15 days, please contact us promptly for assistance.

We hope that you will be happy with your purchase, but should you wish to return or exchange an item, please follow the instructions below.
Please note we are unable to accept the return of printed shirts or personalised items, unless the item is deemed to be faulty and the fault is that of HowJerseys shop. The same applies if a player leaves the club or changes his squad number during his time at the club.
Please inform us, either by email or by Whatsapp, of any item you intend to return within 14 days of taking delivery. Returns must be made within 28 days of taking delivery. All items must be returned with all outer packaging and labels intact and be in the exact condition in which they were received.
Please include a copy of your return form inside the package to allow us to identify the order as yours - you would be amazed how many people send us a shirt and absolutely nothing to help us work out whose order it is. The return form can be accessed through your account. Please also note on the invoice the reason for return and whether you are requesting a refund or an exchange.
Returns will be inspected upon receipt. If a returned item is found to be non-faulty, correct, and of the correct size, we will not accept any costs incurred in returning the item. If an exchange item is to be sent, the customer will be responsible for the shipping cost on the exchange item as determined by value in our shipping rate chart. In the event that an exchange is requested but not available a refund will be issued.

We're pretty quick at picking and packing your order, therefore we need to be quick to change or cancel your order once your purchase has been confirmed.
We are unable to accept the cancellation or return of your order once we have started processing your order. After placing your order, you will have a small window before we start processing the order, during which time you will be able to cancel.
If your order status has been changed to Being Picked for Dispatch, it is usually too late for us to make changes to the order as this means your order has been packed and ready for shipping.
For printed shirts, once we have begun processing the order, we are unable to accept cancellation because we start building the order immediately. Please note, our order statuses are updated in batch and not in real-time, so your shirt is often printed long before the status updates.
You are welcome to email us and we will change/cancel if we can, but we cannot guarantee it once the order has been possible.

If we have mistakenly sent you the wrong product, we will send you the correct item at no additional cost.

When we process your refund, you will get an email confirming that the refund has been initiated. Please allow 5 working days for this to reach your account (although in practice this is often quicker).
If you have not received your refund after 5 working days, please contact our Customer Service team with your order details and they will escalate with our payment processors.
If you have received your refund, but you feel the amount is incorrect, please contact our Customer Service team immediately and they will investigate the issue for you.