Returns, explained clearly.
Clear guidance for refunds, size exchanges, and return eligibility.
Choose your situation
Find the option that matches your issue, then follow the next steps below.
Return for a refund
If you are not 100% satisfied with your purchase, you may return it within 365 days of receiving the parcel. Returned items must be in their original condition, unworn and unused, with all original tags and labels intact. The product must not be washed, worn, or have its plastic packaging removed or damaged.
Return charges are the customer’s responsibility.We sent the wrong size
If the size you received is different from the size shown in your order, once confirmed, you may keep the original jersey and we will send you the correct size.
No return of the original jersey is required.You selected the wrong size
You must return the jersey to us. After we receive and inspect it, you must pay the applicable shipping fee for the replacement shipment before we send the jersey in your requested size.
The jersey must be unwashed and have all original tags fully attached.
Correct label, incorrect measurements
A measurement variation of 1–3 cm from the size chart is normal.
If the size label matches your order but the jersey’s actual measurements differ from the size chart by more than 3 cm, please contact customer service to confirm the issue and obtain the return address of our local agent.
Once the jersey has been returned to our local agent, we will send you a replacement jersey in a suitable size.
How a return works
Please do not send an item back before contacting customer service.
Póngase en contacto con nosotros
Ask customer service for the correct return address.
Prepare the item
Keep it unworn, unused and unwashed, with all tags, labels and packaging intact.
We inspect it
Your returned item will be inspected when it arrives.
Refund confirmation
Refund processing can take up to 14 working days. We will email you when it is complete.
Important information
These conditions protect customized products and help us process eligible returns accurately.
Read the Resend Policy- Jerseys with custom name & number printing, or patches such as armbands, are non-returnable. A refund is permitted only if the garment is faulty, damaged, or wrong.
- Jerseys with custom name & number printing or patches are not eligible for return or resend when the customer selected the wrong size.
- We accept no responsibility after a jersey or short has been printed if a player leaves the team, their team number changes, or a badge changes in the future.
- Delivery charges are non-refundable unless the products are faulty, damaged, or not as described upon delivery.
- FavJersey is not responsible for returns lost in transit or for additional charges incurred.
Still not sure what applies?
Send customer service your order number and a short description of the issue. We will guide you through the correct option.
